NGMS Team Leader
+10 years as IT Consultant, Database Specialist, and Service management
Network Administration
99% compliance with SLA (Service Level Agreement)
Outsourcing IT service that offers consulting, management (or co-management), and/or full/partial support.
Areas and day-to-day might include
Managing and monitoring infrastructure (Cloud and on-premise)
Deployments and installation
Data centre operations
Consulting
Security
Application maintenance
Help desk and technical support
0%
Maintaining a 99% SLA. Sorint offers this service to +100 prominent entities in Europe, US, and Africa.
Outsourcing IT service that offers consulting, management (or co-management), and/or full/partial support.
Areas and day-to-day might include
Managing and monitoring infrastructure (Cloud and on-premise)
Deployments and installation
Data centre operations
Consulting
Security
Application maintenance
Help desk and technical support
0%
Maintaining a 99% SLA. Sorint offers this service to +100 prominent entities in Europe, US, and Africa.
NGMS
NGMS
99% compliance with SLA (Service Level Agreement)
Pillars of NGMS
Delegation
Relieves
In terms of managing and operating. Facilitates a focus on core business.
Cost and time
In areas like hiring, training, SW, HW, researching/analysing, operational-related matters, and much more.
Pool of specialized experts
Ease access to knowledgeable experts of specific technology or/and domain.
Cutting edge
Stay on top of the most advanced technologies. Ensuring high-quality deliverables in all IT fields and a guaranteed SLA.
Risk and support
Around-the-clock support in all areas. Including IT security experts.
Scalability and flexibility
Quick adaptation to business needs. Scaling up or down. All sort of resources.
Pillars of NGMS
Delegation
Relieves
In terms of managing and operating. Facilitates a focus on core business.
Cost and time
In areas like hiring, training, SW, HW, researching/analysing, operational-related matters, and much more.
Pool of specialized experts
Ease access to knowledgeable experts of specific technology or/and domain.
Cutting edge
Stay on top of the most advanced technologies. Ensuring high-quality deliverables in all IT fields and a guaranteed SLA.
Risk and support
Around-the-clock support in all areas. Including IT security experts.
Scalability and flexibility
Quick adaptation to business needs. Scaling up or down. All sort of resources.
SORINT.lab’s Tailored Journey
The make it model
Every journey is a unique challenge
Tailor made service
Compose service design based on requirements
Set technological stack
Time frame and coverage
SLA/KPI
Operations analytic
Detailed service and KPI Description(Service design package)
Periodic reports
Real-time dedicated portal
Management / Team
Multilingual
Pool of specialization (experts)
Focused / shared
Monitoring
All aspects
Monitoring services and timely operational recovery
Incident management
Monitoring services and timely operational recovery
Handling vendors
1st and 2nd level of support of vendors
SPOC
Management / Team
Multilingual
Pool of specialization (experts)
Focused / shared
Health check
Assessment / evaluation / improvements
Health, performance, security, and other aspects
SORINT.lab’s Tailored Journey
The make it model
Every journey is a unique challenge
Tailor made service
Compose service design based on requirements
Set technological stack
Time frame and coverage
SLA/KPI
Operations analytics
Detailed service and KPI Description(Service design package)
Periodic reports
Real-time dedicated portal
Management / Team
Multilingual
Pool of specialization (experts)
Focused / shared
Monitoring
All aspects
Monitoring services and timely operational recovery
Incident management
Monitoring services and timely operational recovery
Handling vendors
1st and 2nd level of support of vendors
SPOC
Proactive improvement
Gradually anticipating,
and steadily amend infrastructures,
services and processes
Aiming efficiency, reliability and cost reduction
Health check
Assessment / evaluation / improvements
Health, performance, security, and other aspects
Services
Incident and Request Management
3rd Party Supplier Management
Release Management
Problem Management
Provisioning & Configuration
Performance Health Check
Capacity Management
SecDevOps Support
Monitoring/Observability event management
Cost Optimization
Support Domains
Service Desk
Multi-cloud Infrastructure Support
Application Support
DevOps
SecOps
3rd vendor Support
Services
Incident and Request Management
3rd Party Supplier Management
Release Management
Problem Management
Provisioning & Configuration
Performance Health Check
Capacity Management
SecDevOps Support
Monitoring/Observability event management
Cost Optimization
Support Domains
Service Desk
Multi-cloud Infrastructure Support
Application Support
DevOps
SecOps
3rd vendor Support
For a wide range of areas and IT fields
System Administration
Database Management
Cloud Computing
IT Support
IT Consulting
Big Data
Software Development
Cybersecurity
Advanced Analytics
IT Project Management
ERP
Virtualization & Cloud
Data Science
Governance & Compliance
AI & Machine Learning
Business Intelligence
For a wide range of areas and IT fields
Network Administration
System Administration
Database Management
Cloud Computing
IT Support
IT Consulting
Big Data
Software Development
Cybersecurity
Advanced Analytics
IT Project Management
ERP
Virtualization & Cloud
Data Science
Governance & Compliance
AI & Machine Learning
Business Intelligence
Experts Involved
Nicola Gandolfi
Matteo Gorghetto
NGMS Advisor | Network Engineer
+35 years in ITC Business, 20+ Years of Service Management Worldwide
Oscar Carrara
DevOps Engineer | System Admin | Full Stack Developer
+15 years of System Admin, +4 years DevOps Practices
Other sircles and specialisation involved
NGMS
NGMS Presales
NGMS Governance
Service Lifecycle Management
Service Management
Competence Centre
Service Desk
R&D Proxy
DBA
Storage & Backup
Network and Security
SecOps
FULL AM
Unix & Middleware
Windows & Virtualization
Eco-pegasus
Eco-phoenix
CSC
Other sircles and specialisation involved
NGMS
NGMS Presales
NGMS Governance
Service Lifecycle Management
Service Management
Competence Centre
Service Desk
R&D Proxy
DBA
Storage & Backup
SecOps
Network and Security
FULL AM
Unix & Middleware
Eco-pegasus
Windows & Virtualization
Eco-phoenix
CSC
Some Prestigious Certificates
From technology/vendor, skill levels, IT domains/specialization, to vender-neutral certifications
ISO 27001 | ISO 20000-1 | ISO 9001 | ITIL
| 3CX |
| 6sigma |
| Aerohive |
| Aerohive Networks |
| Alison |
| ALTARO |
| Amazon |
| AMPG International |
| APMG |
| Apple |
| Aruba |
| AXELOS |
| Barracuda |
| BIT |
| Blue Team |
| BMC |
| Brocade |
| Business Objects |
| CEPIS |
| CertProf |
| Check Point |
| Cisco |
| Citrix |
| Cloud Champion |
| Cloudera |
| Cobit |
| COMMVAULT |
| Company Tutor |
| Compaq |
| CompTIA |
| CROSSNOVA |
| CSSC |
| Cyberark |
| D-LINK |
| Databricks Academy |
| DataCore |
| DELL EMC |
| Devops Institute |
| Dynatrace |
| Ec-Council |
| ECDL |
| Edx |
| eipass |
| Elastic |
| eLearnSecurity |
| EMC |
| EnterpriseDB |
| enVision |
| EUCIP |
| EXIN |
| Extreme Networks |
| F5 |
| FacilityLive |
| FinOps Foundation |
| FireEye |
| ForeScout |
| FORTINET |
| GIAC |
| GitLAB |
| Google Cloud |
| Google Play Academy |
| HashiCorp |
| Hazelcast |
| Hitachi |
| HP |
| Huawei |
| IBM |
| Infoblox |
| INIM Eletronics |
| Istituto Italiano di Project Management |
| ISTQB |
| Juniper |
| Konnex |
| Lacework |
| LibraEsva |
| Linux Foundation |
| Linux Professional Institute |
| MariaDB |
| Meru |
| MIA-PLATFORM |
| Microsoft |
| MikroTik |
| MongoDB |
| Neo4j |
| NetApp |
| Netscreen |
| Netskope |
| Netwitness |
| NETWRIX |
| Novell |
| NUTANIX |
| ObserveIT |
| Offensive Security |
| OpenSecurityTraining2 |
| ORACLE |
| Palo Alto |
| People Cert |
| PMI |
| Qualys |
| Rancher Academy |
| Red Hat |
| Reevo Cloud Academy |
| Reuters |
| SCP |
| Scrum Alliance |
| Scrum.org |
| ScrumStudy |
| SonicWall |
| SOPHOS |
| Splunk |
| Stormagic |
| Sun |
| SUSE |
| Symantec |
| TERADATA |
| Toshiba |
| Trend Micro |
| Triton |
| Veeam |
| Vendor |
| Veritas |
| VMware |
| WatchGuard |
| WatchGuardONE |
| WEBROOT University |
| ZERTO |
| ZyXEL |
Closer Look
Areas and field of focus
1) Business Needs
- Vertical consultancy support on the technology covered by the service for day-to-day activities
2) Engagement Model
- By service request, minimum 2 hours
(co-sourcing)
3) Service Level Agreement
- Next business day, 5×8.
4) Key Points
Team composed of certified engineers to provide:
- 2nd level support
- Consultancy
1) Business Needs
- Ops team support
- Monitoring
- Incident & problem management
2) Engagement Model
- By Service request (full outsourcing or co-sourcing)
- By monitoring system, in case of incidents
3) Service Level Agreement
- By establishing SLAs contracts, based on the criticality of the service request
4) Key Points
- 24×7 support
- Compliance with SLAs
- Certified and highly- qualified engineers
Closer Look
Areas and field of focus
1) Business Needs
- Vertical consultancy support on the technology covered by the service for day-to-day activities
2) Engagement Model
- By service request, minimum 2 hours
(co-sourcing)
3) Service Level Agreement
- Next business day, 5×8.
4) Key Points
Team composed of certified engineers to provide:
- 2nd level support
- Consultancy
1) Business Needs
- Ops team support
- Monitoring
- Incident & problem management
2) Engagement Model
- By Service request (full outsourcing or co-sourcing)
- By monitoring system, in case of incidents
3) Service Level Agreement
- By establishing SLAs contracts, based on the criticality of the service request
4) Key Points
- 24×7 support
- Compliance with SLAs
- Certified and highly- qualified engineers
Success Stories
Delivered by: SORINTians
Leading International Entities
Unique projects within NGMS
1) Project 1 – OS Patching & Updating
- MS Windows & Unix OS maintenance for about 1000 servers on premises spanning over 3 customer’s DC’s.
- Patching is based on Foreman, integrated with Ansible (Unix OS patching) and WSUS (MS Windows OS patching).
- Landscape Status reporting on weekly/monthly basis.
- Accountable to orchestrate patching accordingly to customer applications development teams requirements.
2) Project 2 – CASP Support (*)
- 1° and 2° level support.
- 140+ managed CommCelI ID’s. Full landscape infrastructure problem solving and management.
- 8 certified engineers; 4 years experience.
*Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers. Including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.
3) Project 3 – Oracle Landscape Upgrade
- Customer originally asked for just a one-time activity aimed to help the end of support to Oracle’s landscape. Sorint made a scalable 24×7 service proposal instead.
- FTE’s hired for this new service delivered in English.
- Around 40 activities planned a month -> tailored service.
4) Project 4 – Full AM
Environment
- Software Assurance for customer VM’s servers (RHEL 7.0).
- Zabbix Monitoring Management.
- Keycloak complete management (client, realm, user federation, etc).
- Delivered services reports on monthly basis.
International Banking Group
Data Migration and Backup
1) Challenge
Our regular client project included:
- Move the data of an application hosted by a single instance db on a server with Solaris 10 operating system to a rac hosted by a new Oracle Linux cluster.
- Standard export/import of schemas via data pump is not possible. Data exceeds 6/7 TB.
- Multitenant architecture.
2) Goind forward
Carefully analysed the environment, and the documentation material prepared earlier by Sorintians.
3) Accepting the challenge – Solution and Implementation
The proposed approach was tricky, challenging, new, and innovative. Yet, due to our detailed documentation and the activities done during the testing phase. The client accepted the proposed solution. In summary, the activities covered:
- Applying several db related activities e.g., identification, backup, recovering.
- Putting tables in read-only mode.
- Exporting /importing via metadata relating to tablespaces for migrating.
- Import of schemas metadata on target .
- Some activities included downtime, other did not.
These are merely an idea of the activities done.
Result & delivery (UTD)
- Successful migration.
- 6 hours down time.
- In a short period of time. NO disruptions and 0 down time.
Popular Italian Luxury Brand
New Version of Active Directory
1) Challenge
Client’s requirement included:
- Migrate with no disruption.
- No native solution.
2) Goind forward
Understanding the environment.
3) Accepting the challenge – Solution and Implementation
It was decided to run and build an innovative script that involves 3 different technologies. SQL, LDAP and different API calls. In summary:
- The script includes data validation.
- SQL query to extract user’s data.
- First API call to capsulate and parameterizes the information. In case exists in the new active directory.
- Finally, interacting with Keycloak’s APIs.
Result & delivery
- The script was written, tested, and validated successfully.
- Keycloak is now running with a new active directory with 0 reported issues.
- In a short period of time. NO disruptions and 0 down time.
Upgrading Postgres Instance
1) Challenge
Our regular client project included:
- Upgrading 35 Postgres instance from version 9.46 to version 12.
- Enhance performance.
- Critical Production environment. Major databases behind client’s digital banking.
- Minimal downtime.
2) Goind forward
Carefully analysed the environment and the strategy. All eyes on backup to avoid data loss. Usual in such activities.
3) Accepting the challenge – Solution and Implementation
The proposed strategy was considered safe. Mainly
- creating multiple logical replicas of those instances.
- Capturing data from the older nodes.
- Those replicas were already running on version 12.
- Later, a simple failover was executed. Dismissing the older instances and running the replicas as master.
Result & delivery
- Successful upgrading activity.
- 100% compliance with SLA terms.
- Contract extension to include NGMS solution and security activates.
Application Full Management and Modernization
Mobile Application Modernization and Full Management
IT Operation – Realability of ATM Machine
Success Stories
Delivered by: SORINTians
Leading International Entities
Unique projects within NGMS
01
Project 1 – OS Patching & Updating
- MS Windows & Unix OS maintenance for about 1000 servers on premises spanning over 3 customer’s DC’s.
- Patching is based on Foreman, integrated with Ansible (Unix OS patching) and WSUS (MS Windows OS patching).
- Landscape Status reporting on weekly/monthly basis.
- Accountable to orchestrate patching accordingly to customer applications development teams requirements.
02
Project 2 – CASP Support (*)
- 1° and 2° level support.
- 140+ managed CommCelI ID’s. Full landscape infrastructure problem solving and management.
- 8 certified engineers; 4 years experience.
*Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers. Including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.
03
Project 3 – Oracle Landscape Upgrade
- Customer originally asked for just a one-time activity aimed to help the end of support to Oracle’s landscape. Sorint made a scalable 24×7 service proposal instead.
- FTE’s hired for this new service delivered in English.
- Around 40 activities planned a month -> tailored service.
04
Project 4 – Full AM
Environment
- Software Assurance for customer VM’s servers (RHEL 7.0).
- Zabbix Monitoring Management.
- Keycloak complete management (client, realm, user federation, etc).
- Delivered services reports on monthly basis.
International Banking Group
Data Migration and Backup
01
Challenge
Our regular client project included:
- Move the data of an application hosted by a single instance db on a server with Solaris 10 operating system to a rac hosted by a new Oracle Linux cluster.
- Standard export/import of schemas via data pump is not possible. Data exceeds 6/7 TB.
- Multitenant architecture.
02
Goind forward
Carefully analysed the environment, and the documentation material prepared earlier by Sorintians.
03
Accepting the challenge – Solution and Implementation
The proposed approach was tricky, challenging, new, and innovative. Yet, due to our detailed documentation and the activities done during the testing phase. The client accepted the proposed solution. In summary, the activities covered:
- Applying several db related activities e.g., identification, backup, recovering.
- Putting tables in read-only mode.
- Exporting /importing via metadata relating to tablespaces for migrating.
- Import of schemas metadata on target .
- Some activities included downtime, other did not.
These are merely an idea of the activities done.
Result & delivery (UTD)
- Successful migration.
- 6 hours down time.
- In a short period of time. NO disruptions and 0 down time.
Popular Italian Luxury Brand
New Version of Active Directory
01
Challenge
Client’s requirement included:
- Migrate with no disruption.
- No native solution.
02
Goind forward
Understanding the environment.
03
Accepting the challenge – Solution and Implementation
It was decided to run and build an innovative script that involves 3 different technologies. SQL, LDAP and different API calls. In summary:
- The script includes data validation.
- SQL query to extract user’s data.
- First API call to capsulate and parameterizes the information. In case exists in the new active directory.
- Finally, interacting with Keycloak’s APIs.
Result & delivery
- The script was written, tested, and validated successfully.
- Keycloak is now running with a new active directory with 0 reported issues.
- In a short period of time. NO disruptions and 0 down time.
Upgrading Postgres Instance
01
Challenge
Our regular client project included:
- Upgrading 35 Postgres instance from version 9.46 to version 12.
- Enhance performance.
- Critical Production environment. Major databases behind client’s digital banking.
- Minimal downtime.
02
Goind forward
Carefully analysed the environment and the strategy. All eyes on backup to avoid data loss. Usual in such activities.
03
Accepting the challenge – Solution and Implementation
The proposed strategy was considered safe. Mainly
- creating multiple logical replicas of those instances.
- Capturing data from the older nodes.
- Those replicas were already running on version 12.
- Later, a simple failover was executed. Dismissing the older instances and running the replicas as master.
Result & delivery
- Successful upgrading activity.
- 100% compliance with SLA terms.
- Contract extension to include NGMS solution and security activates.
Application Full Management and Modernization
Mobile Application Modernization and Full Management
IT Operation – Realability of ATM Machine
Related Solutions and Tools by SORINTians
Business Unit
SORINT.tek is a sister company of SORINT.lab Group focused on the development of advanced analytics and machine learning solutions.
Related Solutions and Tools by SORINTians
We are all ears!
Welisten
24x7x365
Whether you have any doubts, interested to know more about our offerings, want more relevant case studies, would like to arrange a consultation, or don’t see what you are looking for here, we’d love to hear from you.
We are all ears!
Welisten
24x7x365
Whether you have any doubts, interested to know more about our offerings, want more relevant case studies, would like to arrange a consultation, or don’t see what you are looking for here, we’d love to hear from you.