NGMS Team Leader
+10 years as IT Consultant, Database Specialist, and Service management
99% compliance with SLA (Service Level Agreement)
99% compliance with SLA (Service Level Agreement)
99% compliance with SLA (Service Level Agreement)
Delegation
Relieves
In terms of managing and operating. Facilitates a focus on core business.
Cost and time
In areas like hiring, training, SW, HW, researching/analysing, operational-related matters, and much more.
Pool of specialized experts
Ease access to knowledgeable experts of specific technology or/and domain.
Cutting edge
Stay on top of the most advanced technologies. Ensuring high-quality deliverables in all IT fields and a guaranteed SLA.
Risk and support
Around-the-clock support in all areas. Including IT security experts.
Scalability and flexibility
Quick adaptation to business needs. Scaling up or down. All sort of resources.
Delegation
Relieves
In terms of managing and operating. Facilitates a focus on core business.
Cost and time
In areas like hiring, training, SW, HW, researching/analysing, operational-related matters, and much more.
Pool of specialized experts
Ease access to knowledgeable experts of specific technology or/and domain.
Cutting edge
Stay on top of the most advanced technologies. Ensuring high-quality deliverables in all IT fields and a guaranteed SLA.
Risk and support
Around-the-clock support in all areas. Including IT security experts.
Scalability and flexibility
Quick adaptation to business needs. Scaling up or down. All sort of resources.
The make it model
Every journey is a unique challenge
Compose service design based on requirements
Set technological stack
Time frame and coverage
SLA/KPI
Detailed service and KPI Description(Service design package)
Periodic reports
Real-time dedicated portal
Multilingual
Pool of specialization (experts)
Focused / shared
All aspects
Monitoring services and timely operational recovery
Monitoring services and timely operational recovery
1st and 2nd level of support of vendors
SPOC
Multilingual
Pool of specialization (experts)
Focused / shared
Assessment / evaluation / improvements
Health, performance, security, and other aspects
The make it model
Every journey is a unique challenge
Compose service design based on requirements
Set technological stack
Time frame and coverage
SLA/KPI
Detailed service and KPI Description(Service design package)
Periodic reports
Real-time dedicated portal
Multilingual
Pool of specialization (experts)
Focused / shared
All aspects
Monitoring services and timely operational recovery
Monitoring services and timely operational recovery
1st and 2nd level of support of vendors
SPOC
Gradually anticipating,
and steadily amend infrastructures,
services and processes
Aiming efficiency, reliability and cost reduction
Assessment / evaluation / improvements
Health, performance, security, and other aspects
Incident and Request Management
3rd Party Supplier Management
Release Management
Problem Management
Provisioning & Configuration
Performance Health Check
Capacity Management
SecDevOps Support
Monitoring/Observability event management
Cost Optimization
Service Desk
Multi-cloud Infrastructure Support
Application Support
DevOps
SecOps
3rd vendor Support
Incident and Request Management
3rd Party Supplier Management
Release Management
Problem Management
Provisioning & Configuration
Performance Health Check
Capacity Management
SecDevOps Support
Monitoring/Observability event management
Cost Optimization
Service Desk
Multi-cloud Infrastructure Support
Application Support
DevOps
SecOps
3rd vendor Support
NGMS Team Leader
+10 years as IT Consultant, Database Specialist, and Service management
NGMS Advisor | Network Engineer
+35 years in ITC Business, 20+ Years of Service Management Worldwide
DevOps Engineer | System Admin | Full Stack Developer
+15 years of System Admin, +4 years DevOps Practices
From technology/vendor, skill levels, IT domains/specialization, to vender-neutral certifications
ISO 27001 | ISO 20000-1 | ISO 9001 | ITIL
3CX |
6sigma |
Aerohive |
Aerohive Networks |
Alison |
ALTARO |
Amazon |
AMPG International |
APMG |
Apple |
Aruba |
AXELOS |
Barracuda |
BIT |
Blue Team |
BMC |
Brocade |
Business Objects |
CEPIS |
CertProf |
Check Point |
Cisco |
Citrix |
Cloud Champion |
Cloudera |
Cobit |
COMMVAULT |
Company Tutor |
Compaq |
CompTIA |
CROSSNOVA |
CSSC |
Cyberark |
D-LINK |
Databricks Academy |
DataCore |
DELL EMC |
Devops Institute |
Dynatrace |
Ec-Council |
ECDL |
Edx |
eipass |
Elastic |
eLearnSecurity |
EMC |
EnterpriseDB |
enVision |
EUCIP |
EXIN |
Extreme Networks |
F5 |
FacilityLive |
FinOps Foundation |
FireEye |
ForeScout |
FORTINET |
GIAC |
GitLAB |
Google Cloud |
Google Play Academy |
HashiCorp |
Hazelcast |
Hitachi |
HP |
Huawei |
IBM |
Infoblox |
INIM Eletronics |
Istituto Italiano di Project Management |
ISTQB |
Juniper |
Konnex |
Lacework |
LibraEsva |
Linux Foundation |
Linux Professional Institute |
MariaDB |
Meru |
MIA-PLATFORM |
Microsoft |
MikroTik |
MongoDB |
Neo4j |
NetApp |
Netscreen |
Netskope |
Netwitness |
NETWRIX |
Novell |
NUTANIX |
ObserveIT |
Offensive Security |
OpenSecurityTraining2 |
ORACLE |
Palo Alto |
People Cert |
PMI |
Qualys |
Rancher Academy |
Red Hat |
Reevo Cloud Academy |
Reuters |
SCP |
Scrum Alliance |
Scrum.org |
ScrumStudy |
SonicWall |
SOPHOS |
Splunk |
Stormagic |
Sun |
SUSE |
Symantec |
TERADATA |
Toshiba |
Trend Micro |
Triton |
Veeam |
Vendor |
Veritas |
VMware |
WatchGuard |
WatchGuardONE |
WEBROOT University |
ZERTO |
ZyXEL |
Areas and field of focus
Team composed of certified engineers to provide:
Areas and field of focus
Team composed of certified engineers to provide:
Unique projects within NGMS
*Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers. Including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.
Environment
Data Migration and Backup
Our regular client project included:
Carefully analysed the environment, and the documentation material prepared earlier by Sorintians.
The proposed approach was tricky, challenging, new, and innovative. Yet, due to our detailed documentation and the activities done during the testing phase. The client accepted the proposed solution. In summary, the activities covered:
These are merely an idea of the activities done.
Result & delivery (UTD)
New Version of Active Directory
Client’s requirement included:
Understanding the environment.
It was decided to run and build an innovative script that involves 3 different technologies. SQL, LDAP and different API calls. In summary:
Result & delivery
Our regular client project included:
Carefully analysed the environment and the strategy. All eyes on backup to avoid data loss. Usual in such activities.
The proposed strategy was considered safe. Mainly
Result & delivery
Unique projects within NGMS
*Under the Commvault Authorized Support Partner (CASP) program, carefully-selected vendors provide essential support services to our customers. Including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.
Environment
Data Migration and Backup
Our regular client project included:
Carefully analysed the environment, and the documentation material prepared earlier by Sorintians.
The proposed approach was tricky, challenging, new, and innovative. Yet, due to our detailed documentation and the activities done during the testing phase. The client accepted the proposed solution. In summary, the activities covered:
These are merely an idea of the activities done.
Result & delivery (UTD)
New Version of Active Directory
Client’s requirement included:
Understanding the environment.
It was decided to run and build an innovative script that involves 3 different technologies. SQL, LDAP and different API calls. In summary:
Result & delivery
Our regular client project included:
Carefully analysed the environment and the strategy. All eyes on backup to avoid data loss. Usual in such activities.
The proposed strategy was considered safe. Mainly
Result & delivery
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