From Solution Design to Implementation SORINT.lab drives companies in the implementation of data management projects by providing their experience to effectively manage all the data/components of a modern IT system: hypervisors, storage, databases, cloud, Kubernetes, etc.

SORINT.lab is able to support its customers in migration paths, respecting the required time, managing any incompatibility between the different systems to be migrated and implementing the existing or necessary solutions for the success of the project.

From the definition of the Framework to be followed, to the implementation of best practices in cybersecutiry, in Ransomware Recovery Prevention, to hardware or software refresh where necessary, SORINT.lab supports its customers in the design of the most modern DR.

The protection of Kubernetes environments is one of the activities that distinguish SORINT.lab that already has several experiences on international customers in the implementation of Kasten technology. SORINT.lab in this field can rely on the experience of differentiated business competence centers with important knowledge about RH Openshift , Vmware Tanzu and Kubernetes.

The automation of backup processes can be critical for service delivery. SORINT.lab provides all its experience in managing automation through wokflow, API and scripting.

Through its Next Generation Managed Service active h24 SORINT.lab is able to manage in a personalized way a large set of remote management services related to the world of backup and data management. Monitoring, Incident management, Service Request management and Problem combined with a series of proactive and periodic activities related to the capacity, efficiency and security of the managed backup infrastructure guarantee our customers a complete support.

SORINT.lab is a Commvault Authorized Support Partner (CASP) since 2016

“Under the Commvault Authorized Support Partner (CASP) program,carefully-selected vendors provide essential support services to our customers, including 24/7 software help desk, along with enhanced service offerings such as on-site health checks and critical support engagements.
Commvault’s CASP partners significantly increase both the support capabilities and scope of work that can be made available to Commvault customers in multiple geographies. CASP expands the support experience customers enjoy to provide local language support, improved call handling efficiencies, reduced communication delays, and accelerated time to resolution. communication delays, and accelerated time to resolution.”

The service is available in two ways:

• CASP Basic: 7-19 from Monday to Friday
• CASP Extended: 7×24 7 days a week

The main advantages offered by the CASP service of SORINT.lab are:

• unique in Italy that provides support with coverage 24×7
• certified and constantly updated technicians respond in Italian and English reducing delays in understanding
• numerous experiences of support CASP both to large companies that to medium-structured realities
• in-depth knowledge of the Commvault world gained through the provision of professional services and certified training courses
• use of the ITIL methodology and the most modern service management tools to ensure maximum efficiency in the management of calls, short reaction times and fast resolutions
• technicians can count on a team of 150 resources with multidisciplinary skills certified in the main technological fields to ensure effective support even in the most complex situations
• service provided by a head office in the national territory.

For more information on the CASP service, contact Commvault, your dealer or contact us at the form below.